Jan 22, 2009 – To avoid operational meltdown, the company turned to Asia’s leading IT solutions and service provider Datacraft, which successfully revamped the entire network infrastructure and put in place a high performance and scalable communications system.
The old network, which the company relied on to process all its insurance enquiries, claims and analyses, was unable to keep pace with the rapid rate of expansion. As their network operations grew, it was increasingly apparent that the system was inadequate to cope with the increased demand or support their new next generation web system, security, ITIL and general network functions.
To help the company overhaul the entire network system and deploy a secure, web-based platform that could integrate all its operational requirements efficiently, Datacraft consultants worked closely with the client to thoroughly understand its unique requirements. Subsequently, Datacraft implemented an integrated solution which improved both the network and security systems for the company. They developed a capacity plan for WAN equipment, along with specific designs for LAN, WAN and VPN, and a thorough security plan for the wireless LAN. The security plan included a strong firewall, IPS and user control plan that is in compliance with the security regulations by FSS, South Korea's financial regulator. Procedures were also determined for incident, problem, change and capacity management.
“Datacraft were pleased to successfully resolve the issue of frequent turnover and movement of salespersons with the implementation of a secure wireless LAN network,” said Francis Yip, Datacraft’s Regional Director, North Asia. “The granted user authentication process was designed to avoid data leakage and the entire system complies with government regulations.
“Datacraft was awarded the contract because we clearly understood the insurance company’s technical and operational environments, and we have the expertise to implement a complete solution across a number of system requirements, such as network, security, operating support system and ITIL-based service desk management,”
About Datacraft
Datacraft is a wholly owned subsidiary of Dimension Data plc (LSE:DDT), a US$4.5 billion leading global IT solutions and services provider. Datacraft operates in over 50 offices across 13 Asia Pacific countries. We help clients plan, build, support, manage, improve and innovate their IT infrastructures. Datacraft combines an expertise in networking, security, data centre, storage, Microsoft solutions and contact centre technologies, with advanced skills in consulting, integration, training and managed services to craft IT solutions for businesses. For more information, please visit www.datacraft-
For further information, please contact:
Esther Quah (Datacraft Asia) Tel: (65) 6322 6688
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